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Support · Help Center

Frequently Asked Questions

Everything you need to know about ordering custom apparel from Custom Tees Direct. Can't find what you're looking for?

Ask us directly

Printing Options

Which printing options do you offer?

We currently offer digital printing services using large textile printers that utilize digital files to directly transfer images or designs onto garments or film.

This printing method eliminates the need for physical plates, screens, order minimums, or any added setup costs that you would typically encounter at traditional print shops.

Not sure if your design is print-ready? Send us your file before ordering and we'll review it for free.

Color Limitations

Are there any color limitations?
Very bright neon colors — neon pink, neon purple, and neon green — cannot currently be accurately reproduced with our printing process.

This limitation is due to CMYK's inability to convert these extreme colors accurately. Achieving true neon shades requires specialized textile inks beyond the standard CMYK range.

Please ensure your designs do not include neon colors when placing your order. We are actively working on a solution to support these color choices in the near future!

Not sure if your colors will print accurately? Send us your file before ordering and we'll let you know.

Getting Started & Designing

How do I get started designing my own custom apparel?

Getting started is easy — here's how:

1
Browse the Catalog — find the product you want to customize, from tees and hoodies to hats and polos.
2
Click "Start Designing" — enter our online Design Lab where you can customize the front and back of your item.
3
Create your design — upload your own artwork, choose from templates or clip art, select colors and sizes. Everything is free to use.
4
Add to cart & checkout — review your order, confirm sizing, and place your order. That's it!
Need help before submitting? Reach out to us — we're happy to assist with design files, sizing, or anything else.
What file formats do you accept for custom artwork?

For best print quality we recommend:

  • PNG — with transparent background, 300 DPI or higher
  • SVG — vector format, scales perfectly at any size
  • AI / PDF — Adobe Illustrator files for professional artwork

Low resolution images (under 150 DPI) may result in pixelated prints. If you're unsure about your file quality send it to us for a free review before ordering.

Apparel Options

What apparel options can I choose from?

We carry a full catalog of customizable apparel from cost-effective basics to premium brands:

T-Shirts
Hoodies
Sweatshirts
Long Sleeves
Tank Tops
Polos
Youth Tees
Hats & Caps

Don't see a specific color or size? Contact us — we'll do our best to accommodate your order.

Turnaround & Shipping

When will I receive my order?
Order Placed Day 0 — order confirmed and artwork reviewed
Production Days 1–4 — printing, quality check, and packaging
Shipped Days 3–5 — tracking number emailed to you
Delivered Days 5–8 — arrives at your door
Timeframes may vary based on order quantity and current production schedule. Rush orders are available — contact us for availability.
Do you offer free shipping?

Yes — free shipping is available on all orders over $100 within the contiguous United States. Orders under $100 are charged standard carrier rates calculated at checkout.

Ordering & Pricing

Is there a minimum order quantity?

No minimums — ever. You can order as few as one item. Whether you need a single custom tee or 500 pieces for your team, we handle orders of all sizes with the same quality and care.

What payment methods do you accept?

We accept all major payment methods:

  • Visa, Mastercard, American Express, Discover
  • PayPal, Apple Pay, Google Pay
  • Klarna — buy now, pay later in installments

Online Storefronts

Can I set up an online store for my school, team, or business?

Yes! We offer fully managed branded online storefronts for schools, sports teams, businesses, and organizations. Your storefront lets members order custom apparel on demand — we handle all production, fulfillment, and shipping automatically.

Storefronts are free to set up and can be live within a few days. Learn more about storefronts or contact us to get started.

DTF & Gang Sheets

What is a gang sheet and how does it work?

A gang sheet is a single large DTF print sheet that contains multiple designs arranged together to maximize the print area and reduce cost per transfer. Instead of printing each design separately, all your designs are printed on one sheet.

Use our Gang Sheet Builder to upload and arrange your designs on a sheet. Once printed, each transfer is cut out and heat-applied to your garments.

Gang sheets are ideal for decorators, resellers, and businesses needing bulk DTF transfers at the lowest cost per design.
Still have a question?

Our team is here to help. Reach out and we'll get back to you within one business day.

Contact Us

Ready to create your custom apparel?

No minimums. Full color. Ships in 5–8 business days.

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