This Privacy Policy describes how Custom Tees Direct, LLC
("we," "us," or "our") collects, uses, and shares information about you when
you use our print-on-demand custom apparel printing services and website
(collectively, the "Services"). By accessing or using our Services, you agree
to the terms of this Privacy Policy.
We collect information you provide directly to us when you use our Services. This may include:
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Order Information — your name, email address, shipping address, and payment information when you place an order for custom apparel.
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Account Information — information you provide when creating an account or profile, including username and password.
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Design Files — artwork, logos, images, and design files you upload for printing through our Design Lab or direct upload.
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Communications — emails, messages, live chat transcripts, or feedback you send to us.
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Storefront Data — if you operate a branded storefront through our platform, we collect store configuration and order management information.
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Survey & Promotion Data — information you provide when participating in surveys, promotions, or contests.
We also automatically collect certain technical information such as IP address, browser type, device information, and pages visited when you use our website.
We use the information we collect to operate and improve our Services:
Order FulfillmentProcess and ship your custom apparel orders, including print production and quality control.
Customer SupportRespond to inquiries, resolve issues, and provide assistance with orders and design files.
Service ImprovementAnalyze usage patterns to improve our website, Design Lab, and printing services.
MarketingSend promotional emails and offers (with your consent, and you can opt out anytime).
Fraud PreventionDetect and prevent fraudulent transactions, unauthorized access, and security threats.
Legal ComplianceComply with applicable laws, regulations, and legal processes.
We do not sell your personal information. We may share your information only in these circumstances:
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Service Providers — trusted partners who help us operate our business, including print production, shipping carriers, and payment processors (Stripe, PayPal, Klarna).
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Platform Partners — when you use our storefront feature, limited order information is shared with the relevant storefront operator.
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Legal Requirements — in response to valid legal requests, court orders, or to comply with applicable laws and regulations.
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Protection of Rights — to protect the rights, property, or safety of Custom Tees Direct, our customers, or others.
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Business Transfers — in connection with a merger, acquisition, or sale of company assets, with appropriate confidentiality protections.
We do not condone the use of copyrighted or infringing material.
Custom Tees Direct reserves the right to refuse any order that violates copyright law or infringes upon the rights of others.
Custom Tees Direct offers print-on-demand services for custom apparel based on images and artwork provided by customers. Please note the following:
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We do not accept responsibility for the content, legality, or copyright compliance of images submitted by customers for printing.
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It is the sole responsibility of the customer to ensure they have the legal right to use and reproduce any images submitted for printing.
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By submitting images, the customer confirms they have legal authority to use those images and indemnifies Custom Tees Direct against any claims or liabilities.
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Orders containing images that appear to violate copyright or trademark law will be cancelled and refunded.
We use cookies and similar tracking technologies to improve your experience on our website:
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Essential Cookies — required for the website and shopping cart to function correctly.
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Analytics Cookies — help us understand how visitors use our site so we can improve it (Google Analytics).
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Marketing Cookies — used to show relevant ads and track campaign effectiveness (Google Ads, Facebook Pixel).
You can control cookies through your browser settings. Disabling non-essential cookies will not affect your ability to place orders.
We take the security of your information seriously and implement industry-standard measures including:
SSL/TLS encryption for all data transmitted between your browser and our servers.
Payment processing through PCI-compliant providers — we never store full credit card numbers.
Regular security audits and vulnerability assessments of our systems.
Access controls limiting employee access to personal data on a need-to-know basis.
You have the following rights regarding your personal information:
Access — request a copy of the personal information we hold about you.
Correction — request correction of inaccurate or incomplete information.
Deletion — request deletion of your personal information, subject to legal obligations.
Opt-Out — unsubscribe from marketing emails at any time using the link in any email.
Portability — request your data in a portable format where technically feasible.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make material changes, we will:
Post a prominent notice on our website prior to the change becoming effective.
Send an email notification to registered account holders for significant changes.
Update the "Last Updated" date at the top of this policy.
Your continued use of our Services after the effective date constitutes acceptance of the updated policy.
