Terms & Conditions

By accessing our website, using our Design Lab, or placing an order for custom apparel, you confirm that:

• You are at least 18 years of age or have parental/guardian consent.
• You have the legal authority to enter into this Agreement on behalf of yourself or your organization.
• All information you provide to us is accurate, current, and complete.
• You have read and agree to our Privacy Policy, which is incorporated into this Agreement by reference.

Custom Tees Direct provides premium digital apparel printing services including:

• The Customer represents and warrants that they own or have obtained all necessary rights, licenses, or permissions to use and reproduce any graphics, artwork, logos, or images submitted for printing.
• The Customer retains all intellectual property rights to their original graphics. By submitting artwork, the Customer grants Custom Tees Direct a non-exclusive, royalty-free license to reproduce and display the graphics solely for the purpose of fulfilling the order.
• Custom Tees Direct reserves the right to refuse or cancel any order containing content that we believe may violate copyright, trademark, or other intellectual property rights, or that contains offensive, illegal, or inappropriate material.
• The Customer agrees to indemnify and hold harmless Custom Tees Direct from any claims, damages, losses, or liabilities arising from the printing of customer-submitted content.
• Custom Tees Direct may use photos of completed orders for marketing and portfolio purposes unless the Customer explicitly opts out in writing.

• No Minimums — we accept orders of any quantity, from a single item to bulk orders of thousands of pieces.
• Pricing — prices are displayed on our website and may vary based on apparel type, brand, size, quantity, and print complexity. Bulk discounts are automatically applied at checkout.
• Order Confirmation — orders are confirmed upon receipt of full payment. We accept Visa, Mastercard, Amex, Discover, PayPal, Apple Pay, Google Pay, and Klarna.
• Taxes & Fees — applicable sales tax and shipping fees will be calculated and displayed at checkout prior to order confirmation.
• Quotes — for large or complex orders, customers may request a custom quote via our Request a Quote page. Quoted prices are valid for 30 days.
• Price Changes — we reserve the right to modify pricing at any time. Confirmed orders will not be affected by subsequent price changes.

• Standard Turnaround — most orders are produced and ready for shipment within 5–8 business days from order confirmation and artwork approval.
• Rush Orders — expedited production is available for select orders. Rush fees apply and availability is subject to our current production schedule.
• Artwork Approval — production begins after artwork is approved. Delays in artwork submission or approval may extend the turnaround time.
• File Requirements — we recommend submitting print-ready files at 300 DPI or higher in PNG, SVG, or AI format for optimal print quality.
• Color Variations — digital previews are approximate. Actual printed colors may vary slightly due to differences between screen displays and physical printing processes.

• Free Shipping — free shipping is available on all orders over $100 within the contiguous United States.
• Shipping Carriers — we ship via UPS, FedEx, and USPS. Carrier selection is based on order size, weight, and destination.
• Shipping Timeframes — estimated delivery dates are provided at checkout and are not guaranteed. We are not liable for carrier delays.
• Accurate Address — the Customer is responsible for providing a complete and accurate shipping address. Additional costs due to incorrect address information are the Customer's responsibility.
• Risk of Loss — risk of loss or damage passes to the Customer upon delivery to the carrier. The Customer should inspect all items promptly upon receipt.
• Damaged Shipments — if items arrive damaged, the Customer must notify us within 5 business days with photographic evidence to be eligible for replacement or credit.

• Cancellations — orders may be cancelled within 24 hours of placement if production has not yet begun. Contact us immediately at [email protected].
• Manufacturing Defects — if your order contains a manufacturing defect or printing error caused by us, we will reprint or refund the affected items at no charge.
• Customer Errors — we are not responsible for errors in customer-supplied artwork, spelling, sizing, or color choices approved by the customer.
• Notification Window — all claims for defects, errors, or damages must be submitted within 5 business days of delivery.
• Refund Method — approved refunds are processed to the original payment method within 5–10 business days.

Custom Tees Direct offers branded online storefronts for schools, businesses, sports teams, and organizations. Storefront operators agree to the following additional terms:

• The storefront operator is responsible for ensuring all products listed comply with applicable laws and do not infringe third-party rights.
• Custom Tees Direct handles all order fulfillment, production, and shipping for storefront orders.
• Storefront operators may set their own retail pricing above our base cost. The difference is retained as their profit margin.
• Custom Tees Direct reserves the right to suspend or terminate any storefront that violates these terms or applicable law.

Use of our online Design Lab is subject to the following conditions:

• Designs created using our Design Lab remain the intellectual property of the Customer once downloaded or submitted for printing.
• Clip art and templates provided within the Design Lab are licensed for use on Custom Tees Direct printed products only and may not be exported or used elsewhere.
• The Customer is responsible for the final design, including spelling, layout, and color choices. We recommend careful proofing before submitting an order.
• We reserve the right to remove any saved designs that violate our content policies.

• Custom Tees Direct shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to our services, including but not limited to lost profits, loss of data, or loss of business opportunities.
• Our total liability, whether in contract, warranty, tort, or otherwise, shall not exceed the total amount paid by the Customer for the specific order giving rise to the claim.
• We make no warranties, express or implied, regarding the fitness of our products for any particular purpose beyond what is explicitly stated.

• Either party may terminate this Agreement by providing written notice to the other party.
• Custom Tees Direct may immediately suspend or terminate access to our services if a Customer violates these terms, engages in fraudulent activity, or submits content that violates applicable law.
• Upon termination, the Customer shall pay all outstanding amounts owed for services rendered prior to the termination date.

• This Agreement shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to conflict of law principles.
• Any disputes arising out of or relating to this Agreement shall first be attempted to be resolved through good faith negotiations between the parties.
• If a resolution cannot be reached through negotiation, the parties agree to submit the dispute to binding arbitration in New Jersey in accordance with applicable arbitration rules.
• The Customer waives any right to participate in a class action lawsuit or class-wide arbitration against Custom Tees Direct.

This Agreement, together with our Privacy Policy and Returns Policy, constitutes the entire understanding between the Customer and Custom Tees Direct regarding our print-on-demand services and supersedes any prior agreements or understandings, whether written or oral.

If any provision of this Agreement is found to be unenforceable, the remaining provisions shall continue in full force and effect.